NUM1102 Communication Skills for Nurses- Mental Health Setting


1. Aaron, 14years old, is in hospital recovering from a severe allergic reaction. He ‘feels well’ now but the medical staff want him to stay another 24 hours for observation. Aaron is angry/ stressed about this decision. Indeed, he is starting to develop a bit of a wheeze.
a. Outline three considerations you should keep in mind when communicating with adolescents. (6 marks)
b. Suggest, with an example, one communication strategy that might be used in this situation (2 marks)
c. You understand that humour can be used to develop and support a therapeutic relationship’.Outline two ways humour could be useful in Aaron’s situation? (2 marks).
2. This time, you are on placement in a mental health setting. You are working with an RN. She introduces you to Gerald who has been in the unit for the last 2 months. You and the nurse have a talk with Gerald and the nurse suggests he might like to join one of the meditation / relaxation sessions today.
a. Outline three areas that a nurse should avoid in relation to phatic communication topics. (3marks)
b. Explain the four differences between Authoritative and Facilitative categories of communication in Herron’s model of communication (8 marks)
As a student nurse on clinical placement, you are given the opportunity to join a clinical practice meeting for the ward you are working on. The meeting involves discussions between all the relevant health professionals about specific patients they have all cared for during the week. You observe that the meeting seems to give everyone the opportunity to reflect and discuss the management of the patient care and outcomes.
a. The lecture identifies eight elements of effective interprofessional communication. Choose two of these and explain how they contribute to effective interprofessional Communication. (4 marks)
b. Choose two barriers to effective teamwork and outline strategies that might be used to minimise/ overcome these both. (4 marks)
During your professional career you are going to encounter situations of potential or actual conflict (patients, their families, colleagues), so it is important to start developing some strategies early to manage this.
a. Identify two possible positive effects of conflict. (2 marks).
b. Explain the difference between cognitive and affective conflict. (2 marks)
c. Outline the five steps to keeping conflict cognitive. (5 marks)
d. Outline how learning occurs through reflection. (4 marks)

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